Latest Articles and Videos

EI has become integrated into the culture of many organizations. Even when it’s referred to using different terms, it can be identified by the priorities, and actions taken by leaders. Dr. Matthew Lippincott and I discuss examples of this with Wagner Denuzzo,...

Leaders are increasingly aware of how emotion impacts organizational performance. Addressing the needs of employees, Global Strategist & Innovation Evangelist for Amazon Web Services (AWS) Richard Hua says “...it affects their ability to deliver and to be happy,...

To truly work with empathy, an organization needs to base product and services designs on an in-depth understanding of customer needs. This level of effort is part of the culture at Google, which Dr. Matthew Lippincott and I discussed in an interview...

A global organization must work constantly to help employees understand the values and needs of their co-workers. Dr. Matthew Lippincott and I explored how this important work can be done in a discussion with Michele Beane Ricchiuto, Global Learning and Development...

Many of the most successful leaders are obsessed with the ability to work with EI. This isn’t just a standard they hold for themselves, it’s also something they admire in other effective leaders. Watch Dr. Matthew Lippincott and I explore examples of influential, and...

The organizational benefits of EI are often described by leaders as being multi-dimensional. For example, EI contributes to the retention of key employees, as well as clients. Watch Dr. Matthew Lippincott. and I discuss this topic with Greg Massey, CEO of First United...